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Scheduling Policies
Pre-appointment details
Thank you for choosing Alchemy Skin & Laser for your skincare needs. To ensure you have the best experience possible, we recommend preparing for your appointment with the following details:
Skincare Preparations: Please arrive with clean, makeup-free skin if possible and avoid excessive sun exposure before your appointment.
Health Considerations: Inform us of any medical conditions, allergies, or medications changes. This information helps us tailor our treatments to your specific needs and ensures your safety and comfort.
Appointment Timing: Please arrive on time for your appointment to maximise your treatment time. Late arrivals may result in shortened treatment durations to accommodate other clients' schedules.
Consultation Form: For new clients, please complete our consultation form sent to you via text before your appointment. This form helps us understand your skincare concerns and goals, enabling us to customise your treatments effectively.
If you have any questions or concerns before your appointment, feel free to contact us. We look forward to providing you with exceptional skincare services tailored to your unique needs.
Cancellation policies
At Alchemy Skin & Laser, we understand that life can be unpredictable, and plans may need to change. While we strive to accommodate our clients' needs, we kindly request adherence to the following cancelation policies:
Cancelation Notice: Please provide at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients and adjust our schedules accordingly.
Late Cancelations: Cancelations made less than 24 hours before the scheduled appointment may be subject to a cancelation fee. We appreciate your understanding and cooperation in respecting our time and resources.
No-Show Policy: Failure to attend a scheduled appointment without prior notice may result in a no-show fee. We value your commitment to your skincare journey and appreciate your consideration of our time and efforts.
If you need to cancel or reschedule your appointment, please contact us as soon as possible. We're here to assist you and ensure your experience with us is positive and convenient.
Payment policies
To facilitate a smooth and hassle-free payment process, we have outlined our payment policies as follows:
Accepted Payment Methods: We accept cash, credit/debit cards, and electronic bank transfers for your convenience. Please ensure you have the necessary payment method available before your appointment.
Billing Procedures: Payment is due at the time of service unless otherwise arranged in advance. We will provide you with a detailed invoice outlining the services rendered and their associated costs for your records.
If you have any questions or concerns regarding our payment policies, please don't hesitate to contact us. We're committed to providing transparent and convenient payment options to our valued clients.